Business services

Do you find you spend a lot of your time and resources dealing with technology issues or problems? Are you trying to repair or update a computer/server when you could be doing something more productive like working on growing your business? If you let Nucleus Computer Services become your dedicated IT department, you and your employees will use your time more effectively to focus on what matters the most, your business.

Our proactive approach to business IT results in the productive environment today’s business needs to compete. A proactive approach means there are less “fires” to put out and results in more productivity and a more secure IT environment. We constantly watch over your IT network to identify and resolve issues BEFORE users are affected.

On those occasions when reactive support is needed, we have a team of technicians to ensure adequate coverage and quick response. Our technicians have on average over 10 years of IT experience and hold a number of industry specific certifications and designations. Our diversity of experience coupled with our quick response, allows us to provide comprehensive, timely technical support.

Technology Consulting
Nucleus Computer Services Technology Consulting is designed to support business goals. We ask a lot of questions to identify these goals, so technology solutions can be aligned accordingly – we recognize that every client is unique.

We work with our clients to identify opportunities for productivity and process improvement and to identify areas of risk. Then, we design reliable systems and solutions that deliver high value and fit your unique requirements, schedule and budget.

We recognize that goals and objectives change over time and we adapt the scope of work to meet your evolving needs. Once initial solutions are implemented, we provide comprehensive ongoing service and support. On an ongoing basis, we relieve businesses of the burden of IT management and stay abreast of ever changing technology, so you don’t have to. We can act as either your virtual IT department or as your project based outsourced solution provider.

Ultimately, our technology consulting delivers you productivity and peace of mind.

Network Design, Installation & Support
Your computer network or “IT infrastructure,” is the backbone for your communication, data sharing and processes. Our goal is to design and provide you with an IT network that meets your unique needs and facilitates cost effective, efficient and secure operations.

Successful businesses and productive individuals understand that inefficient networks and security breaches / viruses, immeasurably affect productivity and the ability to succeed, not to mention stress and morale.

Line of business applications, Internet access and personal productivity software depend on good network design and a reliable and secure computer network. We can optimize your connectivity, up-time and collaboration with the right mix of equipment and data storage techniques in either single or multi-site environments. We work with remote or field employees and offer wired, wireless, broadband and cloud solutions.

Optimization of critical factors requires not only good network design, but dedicated ongoing support. We can tailor a network support plan to the way you work, to keep you productive and protected around the clock. We strive to form and maintain long-term relationships with our customers and realize the most effective marketing we can do is to provide excellent customer support.

Business Managed Services
As businesses increase their reliance on Information Technology and technology itself increases in complexity, it is becoming more difficult for businesses to properly manage and scale their IT infrastructure, while controlling costs. It has become much more cost effective to gain access to best in class IT services and tools by using a Managed Services Provider. The Managed Services model not only results in more predictable IT support costs, but more importantly, many studies show a significant reduction in overall IT hardware and software expenses.

Nucleus IT Managed Services allows you to outsource day-to-day IT management responsibilities and functions as a strategic method for improving operations and cutting expenses. Using a proactive approach, our objective through Managed Services is to keep your IT infrastructure available, efficient and secure. We remotely monitor and maintain your server, workstations and all other network devices, 24/7/365 to ensure optimum efficiency and security and to identify issues BEFORE users are affected.

We also offer a range of Help Desk and onsite support options, when reactive support is needed.

Backup & Disaster Recovery Planning
As IT systems have become increasingly critical to the smooth business operations, the importance of ensuring continued operation of those systems, and their rapid recovery, has dramatically increased. For example, of companies that had a major loss of business data, 43% never reopen and 29% close within two years.

As a result, preparation for recovery of systems through Backup & Disaster Recovery Planning needs to be taken very seriously as business can no longer properly function without their IT infrastructure.

Disaster Recovery Planning aims to keep that infrastructure in place and includes planning and routine testing for resumption of applications, data, hardware, electronic communications (such as networking) and other IT infrastructure in the event of data loss or significant system interruption.

What can go wrong you ask? … Natural disruptions from storms, floods, earthquakes and fires that can cause physical damage to IT equipment and make worksites or systems unavailable or un-reachable. There are human related disruptions including hazardous material spills, Internet failure, malicious acts including viruses, and accidental data deletion. Then, there is simple equipment failure and potential data corruption due to poor equipment design or age.

Nucleus will tailor a Backup & Disaster Recovery Plan specifically to your business. We help you determine the appropriate “recovery point” and “recovery time” objectives to strike a suitable risk/cost balance for each of your IT related processes. Those risk/cost balances result in solutions ranging from simple, local, automated backup to cloud backup, a hosted cloud hot-site or a hybrid solution. Allow us to help ensure the continued smooth operation of your business with a Backup & Disaster Recovery Plan.

IT Security
IT Security is related to everything we do. We assess your entire network and devices for security weaknesses and recommend solutions tailored to your business. Then, we identify appropriate protection techniques and access levels that don’t unduly restrict legitimate business activity. We stay abreast of current threats and security technologies, so you don’t have to and you can enjoy peace of mind.
Cloud Services
Cloud Services, otherwise known as cloud computing, allows for offsite, centralized data and systems storage and online access to these resources. It focuses on maximizing the effectiveness of the shared resources as access is not dependent upon the user’s physical location.

The cloud model also reduces upfront infrastructure costs and has the appeal of “pay as you go.” It allows for applications to be up and running faster, with improved manageability and less maintenance. For these reasons, cloud computing is experiencing annual growth rates of 50%.

Nucleus can help you determine if cloud services are right for you. If we jointly determine they are, we can help you make the right choices between public, private or hybrid cloud solutions, implement those solutions, support them and optimize your ability to access and share information.

PC, Mac & Mobile Device Support
Do you like Macs? We do. We like Macs just as much as we like PC’s and we are as good at advising on and supporting Apple products as we are at supporting Windows based desktops, laptops, tablets and smartphones.

Windows, Apple or Android devices – we know how to effectively integrate these devices into your network including support of multiple Operating Systems per device.
We’d be happy to customize a support plan that is right for your business.

Vendor Selection & Interface
If Nucleus Computer Services fills the role of your primary IT resource, we can relieve you of the burden of selecting and interfacing with other 3rd party IT providers, like computer and network equipment manufacturers, internet service providers and application software providers. We speak their language and understand their offerings and processes.

We can help you select these vendors and provide ongoing vendor interface on your behalf – no more finger pointing! This relieves you, or your business, from having to perform a significant IT management task and further helps you focus on your core business functions.

Virus Removal
We realize how frustrating it can be when you cannot access your email or the Internet. You may also be experiencing annoying popups or your computer doesn’t boot up properly. In some cases, your computer may boot up to a scary warning that the FBI has seized your computer.

Nucleus has extensive experience preventing, detecting and removing viruses and other types of malicious software or malware including browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, fraud tools, adware and spyware, to name a few!

The longer a virus is on your computer, the greater damage it can cause. Our team will respond quickly and we have a systematic and effective process for spyware, malware and virus removal. We can recommend and install anti-virus software to prevent infections from ever happening.

One of our technology specialists can help you determine which services are right for you. We offer a variety of IT services to accommodate small and medium-sized businesses in the five county Philadelphia area.

Call Us for a Free Technology Analysis … We offer a free technology analysis to new business customers who call today. This analysis includes full-service inspection of the current technology system at your office by one of our experienced technicians. We can identify areas of weakness in your computer network and other IT needs. Do not leave your company vulnerable to hackers or spyware! Nucleus will make sure your company is protected from online predators and that it is making the best use of technology.